Terms & Condition

To access and utilize our services, you may be required to engage with us through formal agreements, email communications, online forms, or direct discussions. Clients must provide accurate and up-to-date information, including brand details, target audience specifications, business objectives, and account access credentials (where necessary). We rely on this information to build effective campaigns and strategies. Providing false, incomplete, or misleading details may impact project success and could result in suspension or termination of services.

Access to certain features such as analytics dashboards, campaign tracking tools, or collaborative platforms may be limited to authorized representatives only. The client agrees to use these access rights responsibly and not share them with unauthorized individuals. Any misuse of login credentials, platforms, or assets supplied by us will be considered a breach of contract.

Our services are offered strictly for lawful business purposes. Clients may not request or use our services to promote illegal activities, harmful products, misleading campaigns, hate speech, or any activity that violates the terms of third-party platforms such as Meta (Facebook/Instagram), Google, TikTok, or LinkedIn. We reserve the right to refuse service to any project that conflicts with our ethical standards or violates laws and regulations.

We also maintain the right to suspend, limit, or terminate services if there is misuse, non-payment, or suspected fraud. Such actions will be taken only when deemed necessary to protect the agency’s operations, employees, or reputation.

By accessing our services, you confirm that you have the authority to act on behalf of the business or organization you represent and that you are at least 18 years of age. Your access is granted solely for the purpose of carrying out agreed projects and may not be extended, sublicensed, or transferred to third parties without our consent.

Every project or retainer agreement begins with a clearly defined scope of work. This scope outlines the exact services we will provide, the platforms we will manage, the type of content we will create, and the deliverables you can expect. Services may include but are not limited to social media account setup, profile optimization, content creation (such as graphics, videos, copywriting), paid campaign management, SEO strategy, analytics reporting, influencer coordination, and long-term brand development.

The scope of work is always confirmed in writing, either through a signed contract, email confirmation, or project proposal. It serves as the foundation of the working relationship and helps prevent misunderstandings. Deliverables will be tied to the scope, whether they are in the form of scheduled posts, advertising campaigns, strategy documents, or monthly performance reports.

It is important to understand that the scope of work does not cover activities outside the original agreement. For instance, if a contract covers Facebook and Instagram management, but the client later requests TikTok or LinkedIn management, that will be considered additional work. Similarly, if a campaign initially includes three ad creatives but the client later requests ten, the extra workload will incur additional charges.

Clients are expected to provide necessary input and approvals on time. Delays in sharing brand assets, feedback, or required information may cause project delays, for which the agency cannot be held responsible. If delays are prolonged, the agency reserves the right to adjust deadlines or pause the project.

By keeping the scope and deliverables clearly defined, both parties protect themselves. The client receives transparency about what will be delivered and when, while the agency ensures that additional work beyond the original plan is fairly compensated. Any scope changes will always be documented and approved before proceeding.

Our services are provided on the basis of agreed fees, which may be structured as one-time project payments, monthly retainers, milestone-based installments, or campaign-specific fees. Payment terms will be clearly outlined before work begins. Typically, a percentage of the total fee is required upfront as an advance, with the remaining balance due upon completion or at specified milestones. In the case of ongoing retainers, payments are usually due at the start of each month.

Work will not commence until the advance payment is received. Invoices must be paid within the timelines specified in the agreement. Failure to make timely payments may result in penalties, suspension of services, or withholding of deliverables until dues are cleared. If payments are consistently delayed, the agency reserves the right to terminate the contract without liability.

Refunds are not offered for services that have already been initiated or completed, since marketing involves the allocation of time, expertise, and third-party resources. However, in rare cases where no work has yet started, partial refunds may be considered at the agency’s discretion.

Termination of services may occur under several conditions. A client may choose to terminate with prior written notice, typically 15-30 days in advance. In such cases, payments made for completed or in-progress work are non-refundable. The agency also reserves the right to terminate the agreement if the client engages in misconduct, fails to provide necessary information, consistently misses payments, or requests campaigns that are illegal, unethical, or harmful.

Upon termination, the client must settle all outstanding dues before receiving final deliverables. Termination does not absolve either party from obligations already incurred, such as confidentiality agreements or intellectual property rights.

By clearly defining payment structures and termination conditions, both sides maintain fairness and accountability, reducing the risk of disputes while ensuring a professional business relationship.

Ownership of deliverables is a critical part of any service agreement, especially in marketing where creative assets and strategies carry significant value. Unless otherwise agreed, all rights to final deliverables—such as published ad creatives, approved content, campaign reports, and finalized strategy documents—will transfer to the client only after full payment has been received. Until then, all drafts, designs, and materials remain the sole property of the agency.

This ensures fairness and protects our agency from unpaid usage of work. If a client uses or publishes work prior to clearing dues, it will be considered a breach of contract. In such cases, the agency reserves the right to revoke access to deliverables or pursue legal remedies.

It is important to distinguish between final deliverables and the underlying methods or tools used to produce them. Proprietary templates, frameworks, campaign structures, or analytical methodologies developed by our agency remain our intellectual property. For example, we may provide you with ad creatives and reports, but the systems we use to track and optimize campaigns remain exclusive to us.

Clients are free to use final deliverables for their own business purposes—such as brand promotion, sales, or marketing—but they may not resell, redistribute, or claim authorship of the work without prior consent. Additionally, if third-party assets such as stock images, licensed music, or paid plugins are used, those remain bound by their original licenses.

For ongoing collaborations, ownership of work will generally be transferred at the end of each billing cycle, once payment is complete. Raw project files, editable templates, or drafts may be provided upon request, but this is not automatic and may involve additional fees depending on the project scope.

In summary, ownership is conditional on full settlement of payments, while intellectual property related to our agency’s internal tools and processes remains with us. This balance ensures that clients receive the value they paid for while protecting the agency’s proprietary know-how.

Revisions are an essential part of ensuring that the client is satisfied with the work delivered, but they must be managed fairly to avoid delays, scope creep, and resource strain. Each project agreement will specify the number of revision rounds included. Typically, content calendars, ad creatives, or campaign strategies come with one to three revision rounds. These revisions are limited to changes within the agreed scope.

For example, if a client requests adjustments to captions, color schemes, or ad targeting, such requests will usually fall within the revision allowance. However, if a client requests completely new campaign concepts, different platforms, or an overhaul of the strategy, this will be considered out-of-scope work and billed as an additional service.

To ensure efficiency, feedback must be provided in writing—through email, project management tools, or shared documents within the timelines specified in the agreement. Delayed feedback can disrupt schedules and extend delivery timelines, for which the agency cannot be held responsible. Clients are encouraged to provide clear, consolidated feedback rather than fragmented or contradictory instructions, as this helps streamline the revision process.

If the number of revisions exceeds the agreed limit, the agency reserves the right to charge extra fees based on the time and resources required. Excessive or last-minute revision requests may also delay campaign launches or report deliveries.

Revisions are intended to refine and improve the work, not to restart projects from scratch. By setting these boundaries, both the client and agency maintain a fair and professional workflow. Clear communication, timely feedback, and realistic expectations are the keys to producing high-quality deliverables that align with the client’s goals.

Confidentiality is one of the most important elements of our business relationship. In the course of working together, both the client and the agency may share sensitive information, including but not limited to marketing strategies, business plans, customer data, analytics reports, creative ideas, and unpublished content. Both parties agree to keep such information strictly confidential and not to disclose it to any unauthorized third parties without prior written consent, except where disclosure is required by law.

For our agency, confidentiality means protecting your brand’s reputation and ensuring that private data remains private. We will never sell, trade, or share client information for profit. All data, files, and communications provided to us will be used solely for the purpose of fulfilling the agreed services. Likewise, the client is expected to respect the confidentiality of the agency’s internal processes, proprietary strategies, pricing structures, and other non-public information.

Confidentiality obligations remain in place even after the project or contract has ended. This means that if you discontinue services with us, any sensitive details shared during the engagement will remain protected. Similarly, any confidential insights or proprietary methods revealed by our agency cannot be disclosed or used outside the agreement.

In some cases, third-party vendors (such as ad platforms, analytics providers, or freelancers) may be involved in executing specific tasks. In such situations, only the minimum necessary information will be shared, and those parties will also be bound by confidentiality standards.

A breach of confidentiality whether intentional or accidental—can cause significant damage to either party. Therefore, both sides agree to handle information responsibly and to notify the other immediately if they believe any confidential information has been compromised. By upholding confidentiality, we build trust and ensure a safe and secure working environment.

Professional and respectful conduct is expected from both the client and the agency throughout the working relationship. Clients agree not to use our services for unlawful, harmful, or unethical purposes. This includes but is not limited to promoting violence, hate speech, fraudulent schemes, illegal substances, misleading advertisements, or content that infringes on intellectual property rights. Any request to create or run campaigns that violate these rules will be refused immediately.

Clients must provide accurate and lawful information when requesting campaigns, granting account access, or supplying creative materials. Misrepresentation of data, falsification of results, or use of copyrighted content without proper rights is strictly prohibited. The agency is not liable for any legal consequences arising from false or unauthorized information provided by the client.

Additionally, clients are expected to communicate respectfully with agency staff. Abusive language, harassment, or unreasonable demands will not be tolerated and may result in termination of services without refund. Constructive feedback and professional collaboration are essential to ensuring successful outcomes.

Timely cooperation is also part of user conduct. Clients are responsible for providing necessary assets, approvals, and feedback within the agreed timelines. Failure to do so may delay deliverables, impact campaign performance, or increase costs. In such cases, the agency cannot be held responsible for reduced effectiveness or missed deadlines.

Finally, clients are prohibited from attempting to reverse-engineer, resell, or redistribute the agency’s proprietary tools, strategies, or deliverables without prior consent. Any such behavior will be considered a breach of contract and may result in legal action.

By agreeing to these terms, both parties commit to maintaining professionalism, integrity, and mutual respect. These standards create a collaborative environment where creativity thrives and campaigns succeed.

Clear financial terms create stability and ensure a smooth working relationship. All clients are required to adhere to the payment structure outlined in the service agreement or proposal prior to the commencement of work. Typically, services will require an upfront deposit or retainer fee before project initiation, with subsequent payments due either at defined milestones, monthly intervals, or upon completion of deliverables, depending on the nature of the engagement.

Payments must be made in full and on time via the agreed payment methods. Delayed or failed payments may result in the suspension or termination of services, as well as the withholding of completed deliverables until dues are cleared. Invoices are expected to be settled within the specified timeframe, generally 7 to 15 business days unless otherwise agreed. Interest charges may apply on overdue amounts at a rate specified in the contract.

Refunds are not typically issued once work has begun, as resources, time, and expertise are immediately allocated to each project. However, in cases of overpayment, duplicate payment, or service cancellation before work has commenced, a partial or full refund may be considered at the agency’s discretion. Custom deliverables such as ad creatives, campaign setups, and strategy documents are non-refundable once delivered, regardless of whether they are put into active use by the client.

Either party reserves the right to terminate the agreement with prior written notice. Should a client choose to terminate early, they are responsible for all costs associated with completed and ongoing work up to the termination date. The agency also reserves the right to terminate services without notice if the client engages in abusive behavior, non-payment, fraudulent activity, or breaches of contract.

Termination of services does not absolve the client of their financial obligations. Upon closure, any outstanding balances must be paid immediately, and the client will retain rights only to work that has been fully paid for. The agency retains all rights to unpaid or partially completed deliverables.

By agreeing to these terms, both the client and agency establish a professional and transparent financial relationship, ensuring that projects run efficiently, risks are minimized, and all parties remain aligned in their commitments.